The following factors will be taken into consideration:

Usage – Frequency used, playing level, balls used.
Age – Purchase date to date of breakage.
Product Care – How the product has been cared for e.g general TLC, storage.
Customer History – Should the customer have repeated issues with similar products this must be taken into account.

Due to the nature of the game and the variation of usage it is impossible to give a set time guarantee. For example some cricketers practice daily with multiple matches per week, they may face a bowling machine hitting up to 200 balls per hour. This type of cricketer would get through more than one bat per season.
Goods that have seen regular use and are older than 12 months are not considered to be valid for replacement or credit. This is considered to be fair ‘wear and tear’.

How to have your product assessed?
once physically returned to us we will be able to give immediate advise and help.

If you are returning the product directly to us please courier it to:

SM Cricket
Attention: Returns
Unit c
6 Honeywell Road
Cape Town

The product should be accompanied with the following customer information:

1) Full name & surname
2) Contact detail
3) Proof of payment
4) An honest estimation of usage e.g practice,matches
5) Any further information you feel will help with the process.

All bat queries will be assessed by the on site workshop and NOT by the sales representative.

Customers will receive feedback from Retailer ASAP.

After examination if we find that breakage was due to a material or manufacturing fault we will be able to offer a replacement (or like for like replacement if we don’t have the exact product).

This process will be carried out as a matter of urgency and resolved ASAP. Most issues are resolved within 2 – 3 working days.

We DON’T offer refunds for products or postage.

NO returns or guarantees on old stock and/or sale items.

Contact us via email or call us on +27 (0)21 200 6001 for any further queries.